Keep Customers Happy with Our Services
Whether you want to increase your registered pets at your veterinary practice or offer alternative home services, Vetfone is here to help and support your customers. We provide solutions to benefit the membership, insurance and charity brands and businesses nationwide.
At Vetfone, we understand the importance of supporting the rehoming process, preventing unnecessary insurance claims and offering additional membership benefits. That’s why we provide a range of advice and support services. We aim to support the veterinary industry wherever possible.
White-Labelled Telehealth Support
Research shows that pet owners’ top concern is what to do when something is wrong with their pets. At Vetfone, we’re here to help by offering advice and support on the next steps.
As competition for pet owners’ business is growing steadily, high value solutions for membership services are critical to their success and growth. With research showing one of the top concerns pet owners have is what to do when something is wrong with their pet, Vetfone is here to help.
With over 20 years of experience, we can decrease the number of trips required to veterinary practices. By calling our team first, members can save time, cost and stress with our services and advice.
It’s always an emotional time when your pet is ill; having 24/7/365 access to our services can offer your membership clients peace of mind for their pets and better value.
As increasingly sophisticated treatment methods increase, veterinary fee inflation is occurring for pet owners nationwide. Combined with the frequency and quantity of claims rising, there is increased pressure on the viability of insurance products.
Your policyholder pets will be triaged using evidence-based clinical pathways and offered the most appropriate advice for their pet’s condition. This often allows them to avoid unnecessary out-of-hours vet visits.
Opt to include our 24/7/365 access to an expert for your insurance owners, giving them peace of mind and improved perceptions of your customer service. Start offering veterinary support and advice in line with your policy wording today.
Busy charity hospital waiting rooms and low staff morale are becoming more prevalent throughout the UK than ever. Having more patients than you have scope to treat can cause poor customer service impressions and even lower donations.
Offering our services to your charity donors, we can help you provide a ‘first port of call’ for pet owners eligible for charitable veterinary treatment. By reducing the number of unnecessary hospital visits by up to 66%, we can help you improve staff retention and rehoming donations.
With ongoing support from our services, “return to kennel” rates can be reduced by up to 40%. Rehomers are more likely to consider becoming future donors, and your charity can increase the number of pets it supports each year.
Frequently Asked Questions
At Vetfone, we use a bespoke IT system to support and advise pet owners and veterinary professionals throughout the UK and English speaking countries. Available 24/7, 365 days a year, our veterinary experts work around the clock to provide our services.
Whether you’re looking for phone, video or live chat support, our expert team is here to assist you. Advanced telehealth support options are available, and we communicate in a way that best suits each client.
No matter where you are, you can access our services. We’re here to help you whenever you need us every step of the way. From puppies to adult cats, our team can help your pets with support and advice to prevent unnecessary vet trips and unexpected spending.
Offer our services through membership, donation and insurance packages to create a new bond with your customers, their pets, and customer service today.
Our services at Vetfone aren’t here to replace existing vets but to support them during busy and high registration periods. Through the UK’s leading charities and insurers, our expert team work to answer calls quickly and identify symptoms for triage and advice on the next steps.
Using a robust process with evidence-based triage pathways and utilising our team’s knowledge and experience, we ensure a brilliant standard of care and support every step of the way. With our triage process, we can eliminate the need for unnecessary trips to the vet and eliminate the possibility of a delay in treatment for life-threatening issues.
Our bespoke IT system and 24/7/365 team of veterinary experts mean that our service is highly flexible. We have phone, video and live chat capabilities to support businesses and their customers. It can support your business in several ways, some examples of which can be seen above.
Whether you are a charity or an insurance firm, you can offer our services to support your business. For further information or if you have questions about the service, please go to the contact page.