The vetfone site and helpline are provided exclusively for residents of the United Kingdom and European Union and follows the laws, veterinary terminology and recommended advice of these countries. Users from other countries are not catered for and should make their country of origin known during any interaction with vetfone™.
By moving from the vetfone.co.uk home page you are acknowledging that you have read, understand and accept the following statements and conditions, which all together constitute the vetfone.co.uk Users Agreement. If you do not agree to and accept the following terms & conditions and other statements, then you should close this window and exit the site.
vetfone™, petanswer™, petcall™ and petfone™ are registered trademarks belonging to Vetsdirect Ltd. Their use without permission is prohibited without prior written consent. It will be protected to the furthest extent possible in law.
The content on vetfone.co.uk is owned by Vetsdirect Limited, and is protected by copyright and other intellectual property rights. Free and purchased downloads of content are for your personal use only. You must not copy, sell or distribute any of the content you find in vetfone.co.uk. If you do use it you will be required to indemnify vetfone™ against liabilities which may result and we may also decide to sue you unless you have written permission from vetfone™.
Where we ask for personal information e.g. in surveys, we will not pass that on to third parties without your permission.
Every effort is made to ensure that the content of this site is accurate and up-to-date, however, it is up to you to use the information contained here sensibly. vetfone™ cannot accept responsibility for your actions or injury caused to your animal or consequential loss, for misinterpretation or abuse of information vetfone™ has created or said, nor can it be responsible for third party information to which it provides access. Vetfone™ provides general advice, reassurance and to help you decide if you should take your animal to see the vet. We will never attempt to diagnose a condition either though our website, over the telephone or via web chat. If there is any doubt, take your animal to see a vet immediately.
Please contact vetfone™ (firstname.lastname@example.org) or via our published numbers immediately if you are concerned about the accuracy or suitability of anything that you read. We will investigate the matter quickly and deal with it as appropriate.
USE OF YOUR DATA
This policy covers all users who register to use the vetfone.co.uk website and the vetfone™ helplines. It is not necessary to register in order to gain access to the searching facilities of the site, but we may restrict access to certain areas as referred to in Principle 2 below.
We are committed to protecting your privacy when you are using our online services. To protect your privacy, we apply four principles which you can read about below.
Principle 1 - Notice
During our registration process, we ask for personal information which both identifies you and enables us to communicate with you. We may also invite you to tell us your interests so that we can make our communications relevant and interesting for you. However you can decline to give this information if you so wish. We will use the information you provide only for the following purposes:
- To send you newsletters and details of offers and promotions in which we beleive you will be interested
- To improve the content, design and layout of the vetfone.co.uk website and to facilitate knowledge management
- To understand the interests and buying behaviour of our registered users
- To perform other such general marketing and promotional activities focused on our products and services