So, you didn’t know Bobby was sick?

In most cases the first time you are made aware of a claim is when the claim form arrives on your desk!  When this happens, pets like Bobby have already been seen by a vet, often out of hours, diagnosed and treated. Most owners are happy because their pets are well and of course they have pet insurance to cover the costs.

However, there could be an opportunity for you to control claim costs by simply introducing an initial call with the pet owner before they visit the vet to establish:

• Does the pet need to see the vet?
• And if so, how quickly?

Imagine being an expert and asking those questions when pets like Bobby first become unwell... could it decrease the claims frequency?

Testimonial

"vetfone have proved to be an important partner for RSA. The service they provide is a perfect complement to the peace of mind that our customers buy pet insurance for. In addition to the excellent service our customers receive the enthusiasm in supporting our business goals with insight, ideas and networking opportunities is an extra, unexpected and welcome benefit."  Jane Foster, Pet Insurance Manager, RSA