Did you know 99% of your pet owners will be pleased we met?

Imagine you’re providing your customers with a reliable, specialist service that will set you apart, help increase your sales and reduce your claims.

Is this for real?

Yes, this is a reality Vetsdirect can offer you. Our registered RCVS Vet Nurses have many years experience successfully handling thousands of calls from pet owners for some of the largest Pet Brands in the world.

Vetsdirect: The Product

As a product the Vetsdirect service is simple to explain and promote to your pet owners

  • 24/7 expert veterinary advice & pet concierge helpline.
  • Peace of mind knowing specialist advice is instantly avaliable.
  • Over 40% of calls are dealt with by advice only therefore no unnecessary visits to the vet (about 70% of out of hours callers do not need to be seen as an emergency).
  • Quality assurance that 99% of vetfone users are more than satisfied with the service.

Testimonial

"vetfone have proved to be an important partner for RSA. The service they provide is a perfect complement to the peace of mind that our customers buy pet insurance for. In addition to the excellent service our customers receive the enthusiasm in supporting our business goals with insight, ideas and networking opportunities is an extra, unexpected and welcome benefit."     Jane Foster, Pet Insurance Manager, RSA  

 

Your Bonus

You might choose to promote vetfone as standard to your policies, or increase revenues by offering the service as a policy add on to existing customers or even as an incentive for renewals. Whichever way you choose, you can be assured you’ll be driving up revenues and helping reduce claims whilst providing a quality and caring service your customers will value.

After Sales Service

Using the latest technology we answer every call in your name and capture the call data to provide you with a unique consumer insight on trends, what’s worrying your customers, or even capture specific data you require so you can tailor your marketing messages accordingly.

Click here to see our latest trends and data

Smart Marketing

Reaching your customers when they are most likely to be available more often means calling outside office hours. Marketing campaigns and research can be costly enough without the challenge of reduced access to your customers. Our call centre structure means we can cost effectively make outbound calls to support research and campaigns at a time when pet owners are most likely to be available.

Call us now on 0844 445 7780, 24/7 or email and lets arrange to meet. We know your customers will be pleased, and we think you’ll be too!

 

 

 

We provide quality care and cost efficient services that in turn will help you provide expert support, regardless of the time of day.
CALL US NOW ON 0844 445 7780 or email