Vetfone

We Know you care, we do too

Providing expert care and advice to worried pet owners or others who are concerned about the welfare of an animal is what we do. vetfone™ has over 4 years experience working with some of the largest Pet Charities in the world helping them to provide a caring, expert

What can we do for you?

vetfone™ cost effectively provides veterinary advice in your name to your clients whenever you need us. If you already have an in house helpline that operates day time hours, why not turn it into a 24:7 helpline by passing out of hours calls to vetfone?

Every call is handled by one of our RCVS Vet nurses and with over 99% of vetfone users stating they were more than satisfied with the service, we know we are helping pets and pet owners in a way that meets their needs.

As it becomes increasingly difficult to get hold of an out of hours vet, vetfone™ provides valuable support and helps the caller decide if they need to see a vet and if so, how quickly. Over 40% of calls handled are dealt with by advice only (out of hours this rises to 74%),so this means less out of hours call outs and unnecessary Vet visits.

Click here to see Vetfone’s latest call data.

Getting the most from

We know how much effort charities put in every single day and how much every penny counts. The following are just examples of the cost effective and quality services vetfone already provides to many charities just like you.

Out of Hours Advice and Support - to complement your in house help lines and often saving the pet owner a large out of hours vets fee.

Fully Managed 24:7 Vet Nurse Help-line – we take some of your helpline calls.

An Online Interactive Portal ‘Ask the Expert’ on your Website, so visitors to your website get fast answers to questions about their pet.

Managed Care – developing a care plan for pets with specific issues such as behaviour or diabetes so improving compliance with treatment plans and giving them best chance to live a long and happy life.

Re-Home Support – With experience of over 20,000 re- homers vetfone are experienced in delivering key care messages ensuring everything is going to plan.

Income Generator – resell vetfone’s helpline service as an ‘add on’ either at re-homing, via your web site or using it as a relevant and cost effective way to promote membership.