Professional Plug and Play

Extending your customer care and advice line doesn’t have to be complicated or costly. When you engage vetfone™ our bank of qualified RCVS nurses become your resource, whether it’s answering calls from, or making calls to your customers. You get the benefit of a flexible, scalable 24/7 service that can integrate with your internal systems providing a seamless solution for you and quality care for your customers.

Are you there when you’re needed?

Research* shows a pet owner is 3 times more likely to search the internet to find out what might be wrong with their pet than phone an advice helpline.

Of course your website will have lots of helpful information about you and your products, but it’s not the same as answering a pet owner’s query directly and at a time that best suits them. We handle thousands of calls every month and know that most pet owners want advice outside normal office hours.
(*2832 UK Pet Owners 2007)