09065 00 55 00
|
calls to the vetfone national helpline are charged at £1.50 per minute at all times
|
Site built by
Assist Business Solutions Ltd
© Vetsdirect Ltd 2006
|
|
|
|
business to business
|
|
Cutting the cost of veterinary treatment
62% of callers to vetfone believe their pet has an urgent or emergency problem but after discussion with the nurse only 13% require to be referred to a vet for emergency, hands-on treatment. Over 50% of calls are dealt with by advice only. By filtering the calls in advance, we can help the caller decide whether and when a hands-on treatment is required - so we cut the costs of treatment especially during out of hours periods when call out fees start at £70.00
When a visit to the vet is the best course of action we can help clarify the reason for the visit, often providing direction and a sense of urgency when it is an emergency.
With four out of ten pet owners* now finding it difficult to afford vet fees, often it's a call to vetfone or nothing.
Providing a USP for your product
If you are looking for a way to differentiate your product from the crowd, we can tailor vetfone to do just that. We answer calls in your name and to your specification.
Launching a product helpline?
Research* is showing an unmet demand from UK pet owners for suppliers of pet products and services to deliver advice and support helplines. Rather than providing one manned by call centre agents, why not use our veterinary nurses - 24/7 - for not much more?
Consumer Insight
Learn more about your customers behaviour through vetfone’s data capture and management information systems. For the first time we can see what is happening when people experience a problem with their pet but before they get treatment. For example, we told one customer that 20% of callers to the helpline were calling about diarrhoea in their dog.
People and skills
Only RCVS qualified Veterinary Nurses answer the calls. They are all experienced, trained and supported by our vets and also covered by our Professional Indemnity Insurance.
Our Nurses work flexibly from home using our bespoke systems, so we can attract and keep the highest quality people.
Managing Director Michael Maltby, and his team, have years of experience delivering large bespoke call centre solutions in specialist and highly regulated markets such as the NHS (with Healthcall) and emergency offshore Oil and Gas (with Business Communications in Aberdeen).
The Technology
Calls are taken by Veterinary Nurses using the latest Call Centre technology and supported by on line Veterinary resources, databases and decision support processes© as well as our own knowledge base©.
All calls are voice recorded and we are passionate about delivering the highest quality services.
All data is captured on our Customer Relationship Management (CRM) system so we can deliver results directly back to your systems, create management reports or even mine for specific data well after the campaign or event.
To find out more call Michael Maltby on 07768 454761 or by e-mail at michael.maltby@vetfone.co.uk
* Mintel 2002
|
|
Providing specialist veterinary helpline services for:
|
Vetfone is proud to
be associated with
the RSPCA
|
Working with:
|
|
|
|
|
